Incube Primary School Catalogue 2018 LARGE

F R E Q U E N T L Y A S K E D Q U E S T I O N S PLEASE READ CAREFULLY HOW DO I PLACE AN ORDER? Please email, fax or phone through your order along with an official purchase order number. Please provide a contact name, telephone number and email address on correspondence, as order confirmations are sent by email and we may need to contact you with any queries. You can also check out our website at www.incube.ltd.uk where you can see our full product range, select products and email your order direct. When ordering, state your chosen colours and sizes where appropriate. If you need advice on options prior to ordering, please call us and our friendly staff will be delighted to advise you. Fax: 01889 272 797 Email: info@incube.ltd.uk Call: 01889 271 523 WHAT IF I CHANGE MY MIND? Furniture and seating are made to order, as the large number of possible combinations of colour and size make it impossible for us to carry every item in stock. This means that we can usually only accept changes and cancellations to orders for furniture and seating if we have not already started to manufacture it. Rugs and beanbags can be returned if in perfect and unused condition, but return carriage costs will be charged to the customer. WHAT ARE YOUR PAYMENT TERMS? All prices shown exclude VAT, which will be charged at the current rate at time of invoicing. Invoices are issued at time of despatch and payment is due within 30 days. Different payment terms may be applicable for organisations other than schools or local authorities. We accept payment by cheque or BACS only. Please note that we do not have facilities to take payment by credit card. WHEN WILL I RECEIVE MY ITEMS? Our standard delivery times are: Beanbags & Rugs: 2-3 weeks Furniture & Seating: 4-6 Weeks However, these are approximate and may increase at particularly busy times and as standard we do not deliver during the school holidays. If in doubt, please contact us to discuss delivery dates before placing your order. We aim to deliver all items in perfect condition but if there are any damages, please notify us within 24 hours of receipt. Registered in England and Wales: 6444818 Registered office: 4 Station Court, Girton Road, Cannock, Staffs WS11 0EJ. VAT Reg No. 924 3315 44 (Please do not use this address for correspondence) HOW WILL MY ORDER BE DELIVERED? We offer three levels of delivery. As standard, Bronze Delivery is included in the catalogue prices shown and is usually fine for most items. However, we are aware that with large shelving orders it is often not practical for a delivery driver to simply leave a pallet on the car park or roadside. We also offer Silver or Gold service for schools who need a little extra help bringing their furniture indoors or even assembling it – but please be aware that there is an additional cost for these services. HOW DO I BOOK AN INSTALLATION DATE? School holidays are very popular so book early to avoid disappointment! Please call us to discuss a proposed date and then submit a formal order. We are unable to accept provisional bookings, and a booking will not be considered secure until a formal order has been received. This is our standard service. Small items are delivered boxed and sent by courier. Where possible we try to assemble complicated items (like the Tree of Knowledge) and send them assembled on pallets. Large items generally need two people to carry indoors. Shelving units are usually sent flat-packed on pallets. IMPORTANT - please ensure that a caretaker or similar is available on site, as pallets are only delivered as close to the school as the driver is able to get the lorry. Drivers are not contracted to move pallets indoors, unwrap pallets, offload items or remove rubbish. BRONZE COST Free of charge for orders over £250 to most mainland UK addresses. For orders under £250, there is a £12 surcharge. Additional charges may apply for deliveries to Scotland, Northern Ireland, Highlands, Islands and overseas – please call for further details. As standard, we do not deliver during school holidays. SILVER Orders are delivered by our driver, who will offload the items for you. This service does not include furniture assembly, unpacking or removal of rubbish from site. COST Varies depending on geographical location and size of order – please contact us for a quotation. This service is not recommended for overseas deliveries. GOLD GOLD COST Varies depending on geographical location and size of order. A price will be provided as part of the quotation for the design service but for large shelving orders we would also recommend contacting us for a quotation. Items are delivered, installed and assembled by our experienced fitters and all rubbish is removed from site. Our fitters will not remove existing furniture, fixtures and fittings prior to installation. Therefore, it is essential that you prepare by clearing the room and ensuring that all preliminary works are completed. Prices are valid from 01.01.18 to 31.12.18 and are correct at time of going to print. Prices may be subject to change. E & OE 44 45

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