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ASSEMBLY AND INSTALLATION
Items are delivered, installed and assembled by our experienced fitters
and all rubbish is removed from site. Our fitters will not remove existing
furniture, fixtures and fittings prior to installation so it is essential that you
clear the room and ensure that all preliminary works are completed.
Varies depending on geographical location and
size of order. A price will be provided as part
of the quotation for the design service but for
large shelving orders we would also recommend
contacting us for a quotation.
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FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE MY ORDER?
Please email or phone through your order along with an official purchase order number. Please provide a contact
name, telephone number and email address on correspondence, as order confirmations are sent by email and we may
need to contact you with any queries.
You can also check out our website at where you can see our full product range, select products
and email your order direct.
When ordering, state your chosen colours and sizes where appropriate. If you need advice on options prior to ordering,
please call us and our friendly staff will be delighted to advise you.
CALL 01889 271 523 EMAIL ONLINE
WHAT IF I CHANGE MY MIND?
Furniture and seating are made to order. Due to the large number of possible combinations of colour and size, we do
not carry stock. This means that we can’t accept changes and cancellations to orders for furniture and seating less
than two weeks prior to despatch. Rugs and beanbags can be returned if in perfect and unused condition, but return
carriage costs will be charged to the customer.
WHAT ARE YOUR PAYMENT TERMS?
All prices shown exclude VAT, which will be charged at the current rate at time of invoicing. Invoices are issued at
time of despatch and payment is due within 30 days. Different payment terms may be applicable for organisations
other than schools or local authorities. We accept payment by cheque or BACS only. Please note that we do not have
facilities to take payment by credit card.
WHEN WILL I RECEIVE MY ITEMS?
Our standard delivery times are: Beanbags & Rugs: 2-3 weeks Furniture & Seating: 4-6 Weeks
However, these are approximate and may increase at busy times and as standard we do not deliver during the school
holidays. If in doubt, please contact us to discuss delivery dates before placing your order.
We aim to deliver all items in perfect condition but if there are any damages, please notify us within 24 hours of receipt.
HOW DO I BOOK AN INSTALLATION DATE?
School holidays are very popular so book early to avoid disappointment!
Please call us to discuss a proposed date and then submit a formal order. We are unable to accept provisional
bookings, and a booking will not be considered secure until a formal order has been received.
HOW WILL MY ORDER BE DELIVERED?
We offer three levels of delivery. As standard, kerbside delivery is included in the catalogue prices shown and is usually fine
for most items. However, we are aware that with large shelving orders it is often not practical for a delivery driver to simply
leave a pallet on the car park or roadside. We also offer van delivery or assembly and installation for schools who need a
little extra help bringing their furniture indoors or even putting it together – but please be aware that there is an additional
cost for these services.
WHAT ARE YOUR GUARANTEE PERIODS?
Most of our products are guaranteed for 5 years against reasonable wear and tear, with the following exceptions:
Beanbags, rugs and operator’s chairs – 12 months Postura+ chairs – 20 years
DELIVERY DETAILS
KERBSIDE DELIVERY
This is our standard service. Small items are delivered boxed and sent by
courier. Where possible we try to assemble complicated items and send
them on pallets. Large items may need two people to move. Shelving
units are usually sent flat-packed on pallets.
IMPORTANT - please ensure that someone is available on site, as pallets
are only delivered as close to the school as the driver is able to get the
lorry. Drivers are not contracted to move pallets indoors, unwrap pallets,
offload items or remove rubbish from site.
VAN DELIVERY
Orders are delivered by our driver, who will offload the items for you
and carry them into the building. This service does not include assembly,
unpacking or removal of rubbish.
COST
Free of charge for orders over £250 to most mainland
UK addresses. For orders under £250, there is a £12
surcharge.
Additional charges may apply for deliveries to
Scotland, Northern Ireland, Highlands, Islands and
overseas – please call for details.
As standard, we do not deliver during school holidays.
Varies depending on geographical location and
size of order – please contact us for a quotation.
Not available for overseas deliveries.
Prices are valid from 01.01.19 to 31.12.19 and are correct at time of going to print. Prices may be subject to change. E & OE